RailTech Europe 2024
Keep me informed
  • Home
  • Exhibition
    • Our exhibitors 2022
  • Workshops
  • Conference
    • Digital Railway
    • Resilient Rail & Sustainability
    • International Long Distance Connections
  • Innovation Awards
  • Practical
    • Who attended?
    • About
    • Webinars
  • Home
  • Exhibition
    • Our exhibitors 2022
  • Workshops
  • Conference
    • Digital Railway
    • Resilient Rail & Sustainability
    • International Long Distance Connections
  • Innovation Awards
  • Practical
    • Who attended?
    • About
    • Webinars

Mark van Hagen

Principal Consultant at NS

Mark van Hagen (1961, Master in Economic Geography) has been heavily involved in public transport for more than 30 years. Mark started his career at Schiphol Airport Amsterdam, the Netherlands. Since 1990 Mark has worked for NS (the principal Railway Operator in the Netherlands) as a principal consultant customer experience. He is responsible for (innovative) studies on customer demands, chain management and station development. Working as a thought leader analyzing customer data and advising the top management of NS is also his responsibility. He received a distinction from the University of Twente, the Netherlands, for his dissertation on “Waiting experience at train stations”, completed in April 2011. Mark has published over one hundred (inter)national (scientific) articles with a customer centric view of the experience of (public) transport modes.

Van Hagen's presentation at RailTech Europe 2021
"What are the expectations after COVID19?"

Mark van Hagen is giving his presentation at the Tech stage on 30 March during the session on the topic " The Passenger".

View Tech stage programme

Join the conversation 

With your ticket you have access to all sessions. Join the conversation with our speakers and collect your free ticket now.

Register for free

ABOUT RAILTECH

RailTech.com is a global platform for railway professionals to share and expand their knowledge on new technologies and projects in the railway industry. We write daily news, send out weekly email newsletters, publish special digital magazines, and organise conferences, exhibitions and webinars.

RailTech.com is part of ProMedia Group, which has been organising international rail conferences and exhibitions since 1997.

ADDRESS

ProMedia Productions B.V.

Head office
Weena 505 B18
3013 AL Rotterdam
The Netherlands

Info: [email protected]
Tel: +31 (0)10 280 1033

TERMS AND CONDITIONS

PRIVACY POLICY

ProMedia Group logo