Principal Consultant at NS
Mark van Hagen (1961, Master in Economic Geography) has been heavily involved in public transport for more than 30 years. Mark started his career at Schiphol Airport Amsterdam, the Netherlands. Since 1990 Mark has worked for NS (the principal Railway Operator in the Netherlands) as a principal consultant customer experience. He is responsible for (innovative) studies on customer demands, chain management and station development. Working as a thought leader analyzing customer data and advising the top management of NS is also his responsibility. He received a distinction from the University of Twente, the Netherlands, for his dissertation on “Waiting experience at train stations”, completed in April 2011. Mark has published over one hundred (inter)national (scientific) articles with a customer centric view of the experience of (public) transport modes.
Van Hagen's presentation at RailTech Europe 2021
"What are the expectations after COVID19?"
Mark van Hagen is giving his presentation at the Tech stage on 30 March during the session on the topic " The Passenger".